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Customer Service Manager

Department: Customer Service
Location: St. Paul
Reports To: Chief Operations Officer
Job Status: Exempt

Purpose of the Position: 

The Customer Service Manager is responsible for monitoring sales, maintaining customer accounts, processing orders, and providing customer service. They manage and coordinate counter sales and CAST personnel and establish/continue training programs in all areas of inside sales operations including customer experience, order entries, client representation and customer issues. 

Essential Duties and Responsibilities

  • Lead, assist in the creation, and achieve the strategic direction and plan for department by promoting and modeling Oxygen Service Company’s core values
  • Responsible for supervision of counter sales and CAST departments
  • Lead and train counter sales personnel to help them achieve potential career growth
  • Monitor sales daily to ensure achievement of department goals
  • Establish and enforce acceptable selling margins for retail customers with staff
  • Create accurate orders from customer requests via email, telephone, and vendor’s direct sites and coordinate delivery schedules
  • Manage contract pricing and produce initial quotes for customers
  • Provide customer order entry assistance to all clients who order with OSC
  • Consult manuals/references/technical books and share pertinent information with personnel as appropriate
  • Handle customer complaints
  • Assist outside sales, billing, service, warehouse, purchasing and plant departments
  • Attend management meetings, implement and positively support strategic plans/goals
  • Inform upper management of any or all issues concerning counter sales or CAST personnel, customer service concerns, order problems, and client issues
  • Serve as backup for counter sales and CAST as needed

Non-Essential Functions 

  • Perform other job duties as assigned and fill in for other employees in their absence

Education, Experience & Skills

  • High school diploma or equivalency
  • Associates Degree in Business Management or previous supervisory/management experience preferred
  • Previous Customer Service Experience
  • Basic knowledge of welding and gas industry preferred
  • Proficient computer skills including Microsoft Word, Excel, Outlook is helpful
  • Ability to make decisions based on facts and attain precise set limits
  • Effective oral and written communication skills and basic customer service experience
  • Must be organized, have good reasoning skills, math aptitude and time management skills

Equipment Used

  • Forklift, 2 wheel dollies, liquid carts and pallet jacks
  • Technical Manuals
  • Office equipment and computer programs such as Microsoft Word, Excel, Outlook and TIMS
  • Various hand and power tools such as drills, wrenches, box cutters, etc.
  • Safety Gear; steeled toe boots, safety glasses, gloves

Job Specifications/Requirements

Ability to stand on your feet 5-6 hours a day with lots of walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; frequent sitting and occasional climbing. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring pushing/pulling of 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for training and cylinder audits. 

Please send your resume or download and complete the application below, then send to: hr@oxyserv.com

Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

Our Company

OSC is proudly 100% Employee Owned

Learn About Our Company, Values and More

Locations

Find us in St. Paul, Duluth, Willmar and Sauk Rapids

See Retail and Stock Point Locations