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Important Notice – March 26th, 2020

Valued Customers,

Oxygen Service Company is committed to maintaining a safe and healthy workplace for our employees and helping our customers to do the same. Because of this, we are closely monitoring the COVID-19 pandemic and following CDC provided guidelines regarding social distancing and other preventative measures. We will be doing everything in our power to continue servicing your needs but will be taking some additional precautions during this trying time to ensure the well-being of both your employees and ours. Due to COVID-19, we are reducing our operating hours to protect our employees and our customers. Until further notice we will be be closed on Saturdays, however, we will continue to service our customers and community Monday-Friday 7:00am-5:00pm.

Curbside Pickup

Our customers and employees safety and health is extremely important to us. During this time, we would like to recommend curbside pickup of all your will call orders. If you would please call your order in ahead of time, we will prepare your orders and place them outside by our customer entrance. If you have a charge account, we will invoice you. If you are a COD customer, you can give us your credit card and we will process your card prior to pick up.

Please call or email us before arriving at our will call locations so we can have your order ready.

St. Paul: (651) 644-7273 – oscorders@oxyserv.com
Sauk Rapids: (320) 252-5494 – srorders@oxyserv.com
Willmar: (320) 214-7302 – wilorders@oxyserv.com

Product Delivery Signatures

To limit close contact, Oxygen Service will no longer be requiring signatures for product deliveries until further notice. We will leave a delivery ticket with the product itself. If you need further proof of delivery, please reach out and we will be happy to accommodate.

Interactions at Customers – Location of Delivery Point

We are asking our drivers to use their best judgement when determining drop off points. We know many customers are limiting access to their normal drop off locations. It’s preferred that the delivery and pick up points are made at the loading dock or designated area, to limit any unnecessary contact. We ask that you assist in the transfer of goods at the loading dock, or designated area so we do not have to enter your facility. We understand this may not always be feasible. We ask that you please accommodate these requests in order to maintain the health and safety of all parties involved.

Quarantined Cylinders

If your workplace has experienced an outbreak anywhere in the facility, please communicate with us so potentially contaminated cylinders can be placed into quarantine. If these cylinders are in your possession, please clean them according to your SOP. We are not allowed to receive potentially contaminated goods. They will be re-cleaned again once they are in our possession.

Branch Locations

As a precaution, we are asking that anyone who is or may be infected with the corona virus (COVID-19) to please refrain from entering our stores. We appreciate your cooperation to protect the health of our employees and others in the store.
If your business has any change in operations that we need to accommodate, please let us know as soon as possible. Oxygen Service is happy to do whatever is necessary to maintain business continuity while maintaining a safe environment. We thank you in advance for your understanding.

Thanks,

Oxygen Service Management