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SERVICE TECHNICIAN

 

Department: Service

Location: St. Paul

Reports To: St. Paul Operations/Project Manager 

Job Status: Non-Exempt

 

Summary

The service technician is responsible for completing repairs and installations in a safe and timely manner; also providing top customer service to all clients of the Company.  

 

Essential Duties and Responsibilities

  • Apply knowledge and ability to perform technical repairs according to schedule. To work safely and cautiously in a high voltage area. 
  • Diagnose and trouble-shoot problems with appropriate equipment, while high voltages of up to 900 DC is applied to the components 
  • Communicate to customers in a clear manner the nature of service needed and cost of parts and labor 
  • Estimate repair costs and obtain authorization prior to beginning work for repairs 
  • Make repairs to welding equipment in a timely manner 
  • Recommend and explain additional repairs as appropriate 
  • Conduct proper cleaning of machines before/after repairs 
  • Repair tags including tags on all new or rental equipment 
  • Finalize repair order information to include pricing information 
  • Contact vendors via telephone to obtain repair items, components and information as needed 
  • Respond to customer inquiries and provide price information as requested 
  • Create invoices and submit requests to purchase parts according to customer needs
  • Maintain cleanliness of service department to ensure safety of all employees, vendors and visitors
  • Assist rental, inside sales, outside sales, billing, and shipping/ receiving departments

 

Non-Essential Functions

  • Perform other job duties as assigned and fill in for other employees in their absence

 

Education, Experience & Skills

  • High School diploma or equivalency preferred
  • Electronics Degree or previous electronics experience desired
  • Previous customer service experience helpful
  • Prior knowledge of high volts, amps, welding machines, etc. preferred
  • Ability to make decisions based on facts and attain precise set limits
  • High attention to detail when dealing with tight tolerances and standards
  • Effective oral and written communication skills and basic customer service experience
  • Must be organized, have good reasoning skills, math aptitude and time management skills

 

Equipment Used

  • Forklift, 2 wheel dollies and liquid cart 
  • Standard office equipment and computer programs such as Microsoft Software (Word, Excel and PowerPoint), Outlook and TIMS 
  • Various power and handheld tools including grinders, impact wrenches, drills, flow meters, amp clamps, engine compressor, electrical testing equipment, etc. 
  • Safety gear when appropriate; steeled toe boots, safety glasses, gloves, hearing protection and welding helmet 

 

Job Specifications/Requirements

  • Be able to stand on your feet 4 to 5 hours a day with lots of walking, sitting, bending, and lifting/carrying; occasional twisting, reaching, pushing/pulling, grasping, climbing, and repetitive motions
  • Frequent lifting/carrying of 35lbs is required, may at times lift up to 75lbs
  • Reoccurring Pushing/pulling of 75lbs
  • Ability to work in moderately warm or cold conditions where high noise levels are possible
  • Willingness to travel to attend automation meetings or training, to visit customer site completing service calls and to pick up parts as needed

 

Please send your resume or download and complete the application below, then send to: hr@oxyserv.com


Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.